Return and Exchange Policy

Return and Exchange Policy

We are committed to your satisfaction. If you are dissatisfied or encounter quality issues, contact our customer service team within 30 days of receipt at [ffffjs1012@163.com] for return or exchange services.

Return/Exchange Standards:

1. Condition: Items must be unused, undamaged, and in original packaging with all accessories.
2. Period: Requests must be made within 30 days of receipt; later requests will not be accepted.
3. Restrictions: Certain healthcare products may not be returnable due to hygiene or safety regulations, except for quality issues or incorrect shipments.
4. Quality Issues: For manufacturing defects, contact us immediately. NOVATECH covers return/exchange costs.
5. Customer Responsibility: For non-defective returns (e.g., dissatisfaction), you bear the return shipping costs.
6. Processing Time: Upon receipt and verification, exchanges or refunds are processed within 7 business days.